OnchainSuite and Customer.io
Customer.io automates email, push, and in-app messages off product events your app sends it. OnchainSuite works the same way for wallets, but it reads the events straight from the chain, so nobody has to build a pipeline first.
Why blockchain companies choose OnchainSuite over Customer.io. Customer.io is strong at event-driven messaging, but the events come from your app through its SDK. There is no wallet identity and no chain data underneath. OnchainSuite captures on-chain activity for you and lets you message wallets directly.
Reads both lanes. What customers do in your app and what their wallets do on-chain go onto one record, with no export to prepare.
Reaches wallets with no email. An in-app message needs only the wallet, so customers who never gave you an address still hear from you.
Loops that stop when the customer acts. A Loop waits, sends by email or in-app, and ends the moment the action is recorded on the contract.
OnchainSuite and Customer.io, side by side.
What teams like about Customer.io.
- Flexible visual workflows
- A first-class developer and API experience
- Email, push, in-app, and SMS in one place
- Solid data and deliverability controls
Customer.io is the better call when you run a Web2 app and already pipe first-party product events into a messaging tool.
Running both. If you are standardised on Customer.io, forward on-chain events into it. Or let OnchainSuite own the wallet-native side end to end.
You give up nothing you have already set up.
- 01Tell us where your community livesA contract address, a project name or your website. We find the contracts and the holders.
- 02Bring in the records you already holdEmail lists, app accounts and wallets. You give up nothing you have already set up.
- 03Connect a channel and sendVerify a sending domain for email, or add the SDK for in-app, then start your first Loop.
OnchainSuite and Customer.io, answered
Does Customer.io read wallet data?
No. It acts on events you send it. On-chain activity would be yours to capture and forward; OnchainSuite does that for you.
Is OnchainSuite as flexible?
For on-chain retention, yes, with wallet identity and ready-made Loops. Customer.io stays broader for generic Web2 lifecycle messaging.
Can I message wallets with no email?
Yes, by in-app push. Customer.io needs a known Web2 identifier and channel.
How long is setup?
Point OnchainSuite at your contracts and bring in the records you already hold. We read the chain into actions for you, so there is no pipeline for your engineers to build.
